DSM x SALOMON ACS PRO 'White Black' 473494

Authenticity is the backbone of our business, every item we sell on our site is inspected by our expert authentication team. Our team are greatly experienced and highly trained in the business. Furthermore, we only source our products from industry verified and trusted suppliers.

Authentication powered by AI technology Entrupy and LegitApp

SneakerSouqq Shipping Policy for USA,UK, AUSTRALIA & INDIA

General Information

All orders are subject to product availability. If an item you have purchased is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

All items marked with '⚡️' OR in the lightning delivery collection can be delivered next day. 

Delivery: USA,UK,AUSTRALIA,INDIA
Order processing time: 0-1 day
Delivery time: 9-11 days

Free Shipping (Duties & VAT Included- No Extra Fees!)

Delivery Location

Items offered on our website are available for shipment to USA,UK,AUSTRALIA & INDIA.

Delivery Time

An estimated delivery time is provided to you on the product page and at checkout.

Unless there are exceptional circumstances, we make every effort to fulfil your order as per the estimate given.

Shipping Details

Shipping will be done by a third-party courier. Avoid any delivery delay by providing your full address along with your contact details. Delivery instructions can be included at the checkout page.

Damaged Items in Transport

We do not take any liability for items being damaged during transport. However, if there is any damage to the packaging on delivery, contact us immediately at admin@sneakersouqq.com so that we can escalate this to our shipping partner.

Contact Information:

Phone: +971 52 597 1009
Email: admin@sneakersouqq.com
Address: Ground Floor Sunset Mall Inside Money Kuts Barbers, Jumeirah 3, Dubai, United Arab Emirates

Support Hours:
Monday to Sunday: 12:00 PM to 10:00 PM

Company Information:
Company Reg No: 1203700
VAT: 104741329700003

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@sneakersouqq.com. Please note that returns will need to be sent to the following address:

1021 E Lincolnway Unit #1766, Cheyenne, Wyoming 82001, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@sneakersouqq.com

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
7 days

Method
By mail

Return label
Return Shipping Fee is customer's responsibility 

Restocking fees
25% of the product price

Refund processing time
5 days

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order Cancellation

25% Restocking fees if cancelled beyond 24 hours from order time. 
No Free Cancellation for Delivery Delays

Return Exception: 

No returns/refunds/exchanges allowed on below brands

Brands: Celine, LOEWE, PRADA, LOUIS VUITTON, Balenciaga, DIOR, MIU MIU, HERMES, CHANEL, SAINT LAURENT, LORO PIANA. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Aged and Vintage Items

SneakerSouqq guarantees that all items are 100 percent authentic and brand new in box. However please note that for pairs manufactured over five years ago we are not liable for any structural failure or sole separation once worn. Due to the natural aging of adhesives and materials these vintage items are worn at the buyer's own risk and are not eligible for returns or refunds due to age related wear. We recommend contacting us before purchase to confirm the manufacturing date of any specific pair.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Phone: +971525971009
Email: admin@sneakersouqq.com

*SneakerSouqq reserves the right to modify or adjust this policy at its discretion.

• 100% secure payments
• A broad and expanding range of payment options (Credit/Debit Card, AfterPay)